Help Center guide
How to Track a Transaction
A route receipt is the best source for the current route state. A block explorer can confirm source-chain activity, while the destination wallet must be checked on the destination network.
Step-by-step
- 1
Save the order ID, receipt URL, and source transaction hash.
- 2
Check whether the source chain has the required confirmations.
- 3
Read the route status for processing, provider handling, or completed delivery.
- 4
If complete but missing in the wallet, switch to the destination network and verify the token contract.
Safety warning
Do not send a duplicate deposit while the original route is pending or being reviewed.
Common mistakes
- Losing the transaction hash
- Checking the destination wallet on the wrong network
- Treating a wallet notification as final route completion
Related FAQs
How can I track a transaction?
Keep the order ID and source transaction hash. Use the transaction status page to review the route state, then check the relevant block explorer if the route asks for source-chain confirmations.
Open in Help Center →Where can I find my transaction receipt?
Your receipt is shown after a route is created and is tied to the order ID or transaction details. Save the order ID, source hash, route details, timestamp, and destination address before closing the page.
Open in Help Center →What does each transaction status mean?
Pending or awaiting confirmations means the source chain has not completed the required confirmations. Processing means the route is being handled. Completed means the route reported delivery, but you should still confirm the correct asset and network in the receiving wallet.
Open in Help Center →The receiving wallet has not received funds.
Check that the route reports completion, then switch the wallet to the correct destination network and verify the asset contract. A wallet may not display an unfamiliar token until it is added; never add a token from an unverified contract.
Open in Help Center →Related Help Center guides
Need the transaction interface? Open transaction status.